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12px;font-size:13.5px;line-height:1.5}.note-text{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;min-width:0}.msg .m-meta{letter-spacing:.05em;text-transform:uppercase;opacity:.75;margin-bottom:3px;font-size:10.5px;font-weight:600}.msg-agent{background:var(--blue-soft);color:var(--ink);border:1px solid #cfe2ff;align-self:flex-end}.msg-captain{color:var(--ink);border:1px solid var(--border);background:#f3f5f8;align-self:flex-start}.chat-compose{border-top:1px solid var(--border);gap:9px;padding:12px 16px;display:flex}.chat-compose textarea{flex:1;min-height:40px;max-height:120px}.chat-closed{border-top:1px solid var(--border);color:var(--ink-3);text-align:center;padding:12px 16px;font-size:12.5px}.empty{text-align:center;color:var(--ink-3);padding:36px 20px;font-size:13px}.empty b{color:var(--ink-2);margin-bottom:4px;font-size:13.5px;display:block}.error-box{background:var(--red-soft);color:var(--red);border:1px solid #efc7c4;border-radius:6px;margin-bottom:14px;padding:10px 12px;font-size:13px}.login-wrap{background:var(--canvas);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:10px;width:360px;padding:28px;box-shadow:0 1px 2px #060e190a}.login-brand{align-items:center;gap:10px;margin-bottom:22px;display:flex}.nav-progress{background:var(--blue);z-index:200;opacity:0;width:0;height:3px;transition:opacity .2s;position:fixed;top:0;left:0}.nav-progress.on{opacity:1;animation:1.4s ease-out forwards navprog}@keyframes navprog{0%{width:0}25%{width:45%}60%{width:75%}to{width:92%}}@keyframes spin{to{transform:rotate(360deg)}}.spinner{border:2px solid #3888ff40;border-top-color:var(--blue);vertical-align:-2px;border-radius:50%;width:14px;height:14px;animation:.7s linear infinite spin;display:inline-block}.btn .spinner{border-color:#fff #ffffff59 #ffffff59;width:12px;height:12px;margin-right:6px}.btn-ghost .spinner{border-color:#3888ff40;border-top-color:var(--blue)}.page-loading{position:relative}.skel{background:linear-gradient(90deg,#eef1f5 25%,#f7f8fa 50%,#eef1f5 75%) 0 0/400% 100%;border-radius:6px;animation:1.2s ease-in-out infinite shimmer}@keyframes shimmer{0%{background-position:100% 0}to{background-position:0 0}}.skel-head{margin-bottom:18px}.skel-title{width:180px;height:24px;margin-bottom:8px}.skel-sub{width:300px;height:13px}.skel-bar{border-radius:var(--radius);height:36px;margin-bottom:14px}.skel-rows{flex-direction:column;gap:10px;padding:12px 16px;display:flex}.skel-row{height:38px}.loading-pill{color:var(--ink-3);align-items:center;gap:8px;font-size:12.5px;font-weight:500;display:inline-flex;position:absolute;top:0;right:0}.msg .m-meta .who{color:var(--blue-ink);opacity:1}.chat-live{align-items:center;gap:6px;display:inline-flex}.chat-live .dot{background:var(--green);border-radius:50%;width:7px;height:7px;display:inline-block}.agents{color:var(--ink-3);font-size:11.5px;line-height:1.45}.agents b{color:var(--ink-2);font-weight:600}.side-foot .me{border-radius:8px;flex:1;align-items:center;gap:10px;min-width:0;margin:-4px -6px;padding:4px 6px;text-decoration:none;display:flex}.side-foot .me:hover{background:#ffffff0f}.side-foot .me .who{min-width:0}.side-foot .me .who b{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.role-pill{background:var(--silver-soft);color:var(--silver);border-radius:10px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-block}.role-pill.admin{background:var(--blue-soft);color:var(--blue-ink)}.banner-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}@media (max-width:1000px){.banner-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.slot{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);padding:10px}.slot.live{border-color:var(--green)}.slot-head{align-items:center;margin-bottom:8px;font-size:13px;display:flex}.slot-toggle{color:var(--ink-2);cursor:pointer;align-items:center;gap:5px;margin-left:auto;font-size:12px;display:inline-flex}.slot-img{aspect-ratio:16/9;background:var(--canvas);border:1px dashed var(--border-strong);cursor:pointer;color:var(--ink-3);border-radius:6px;justify-content:center;align-items:center;font-size:13px;display:flex;overflow:hidden}.slot-img img{object-fit:cover;width:100%;height:100%;display:block}